Conditions d’utilisation
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means PALETTE PROTOTYPE LTD; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by sending an email to customer@paletteprototype.com
Who are we?
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We are PALETTE PROTOTYPE LTD, a company registered in England and Wales under company number: 15198117. Our registered office is at: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Our VAT number is: 467796815 The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you. |
1.1. If you buy goods on our site you agree to be legally bound by this contract.
1.2. This contract is only available in English. No other languages will apply to this contract.
1.3. When buying any goods on our site you also agree to be legally bound by:
1.3.1. our website terms and conditions;
1.3.2. extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
1.3.3. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.
All of the above documents form part of this contract as though set out in full here.
2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1. click on the ‘key information’ button;
2.1.2. read the acknowledgement email; or
2.1.3. contact us using the contact details at the top of this page.
2.2. The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
3.1. Our Privacy Policy is available at https://paletteprototype.com/policies/privacy-policy.
3.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4.1. Below, we set out how a legally binding contract between you and us is made.
4.2. You place an order on the site by clicking the checkout/place order button. ****** Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3. When you place your order at the end of the online checkout process (eg when you click on the pay now button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1. the goods are unavailable;
4.4.2. we cannot authorise your payment;
4.4.3. we are not allowed to sell the goods to you;
4.4.4. you have ordered too many goods; or
4.4.5. there has been a mistake on the pricing or description of the goods.
4.5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1. a legally binding contract will be in place between you and us; and
4.5.2. we will dispatch the goods to you.
5.1. You have the right to cancel this contract within 14 days without giving any reason.
5.2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
5.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
5.4. We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5.5. You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.
5.6. If you have received the goods:
5.6.1. you shall send back the goods or hand them over to us (Please visit our Delivery & Return page), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
5.6.2. you will have to bear the direct cost of returning the goods.;
5.6.3. you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
5.7. Please be aware that the following cost will not be refunded:
5.7.1 delivery costs;
5.7.2 costs of returning the goods;
5.7.3 loss in value of any goods supplied, if the loss is the result of unnecessary handling by you;
5.7.3 international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
5.8. For more information about cancellation, please contact us by sending an email to customer@paletteprototype.com
6.1. For information on delivery options and costs, visit our webpage Delivery & Return. During the online checkout process, you will be given available delivery options to choose from.
6.2. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
6.3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
6.4. Delivery will take place at the address specified by you when you placed your order with us.
6.5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
6.6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
6.7. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
7.1. We do not accept cash or cheques.
7.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3. Your credit card or debit card will only be charged when the goods are dispatched.
7.4. If your payment is not received by us and you have already received the goods, you must:
7.4.1. pay for such goods as soon as possible and in any case within 14 days; or
7.4.2. return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.5. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clause 5.
7.6. All prices exclude delivery charges, international customs duties and sales taxes. For information on delivery options and costs, visit our webpage [Delivery & Return].
7.7. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
7.8. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the website.
8.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
8.2. We are under a legal duty to supply you with goods that are in conformity with this contract.
8.3. The packaging of the goods may be different from that shown on the site.
8.4. While we try to make sure that:
8.4.1. all sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such sizes and measurements depending on fabrics and composition; and
8.4.2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
8.5. Any goods sold at discount prices, as remnants or as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
9.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1. contact us using the contact details at the top of this page; or
9.1.2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
9.2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
9.3. If your goods are faulty, please contact us using the contact details at the top of this page.
If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
11. Limitation on our liability
11.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
11.1.1. losses that were not foreseeable to you and us when the contract was formed;
11.1.2. losses that were not caused by any breach on our part;
11.1.4. losses to non-consumers.
No one other than a party to this contract has any right to enforce any term of this contract.
13.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
13.2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
13.3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
- Le choix d’une sélection entraîne une actualisation complète de la page.
