Delivery & Returns Information
At PALETTE PROTOTYPE, we strive to provide a seamless shopping experience, with reliable shipping and hassle-free returns. Below, you'll find all the details about our delivery options, estimated delivery times, shipping costs, and our return process.
Delivery Information
Free Shipping Information
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Free UK Shipping: We offer free shipping on all orders within the United Kingdom, regardless of the order value.
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Free International Shipping: For international customers, we offer free shipping on orders over £200 to select countries. Shipping will automatically be calculated at checkout for international orders that meet this threshold.
Estimated Delivery Times
Orders are typically processed and dispatched within 1-2 business days. Delivery times depend on the destination, and we use DPD for most shipments.
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UK Orders:
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Standard Delivery: Estimated 48 hours.
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International Orders:
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To Europe (EUROPE Zone)
To North America
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Canada: 5–10 days
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USA: 5–10 days
To Rest of the World (ROW Zone)
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Australia: 5–12 days
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China: 7–12 days
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Cyprus: 7–12 days
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Israel: 4–9 days
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Japan: 5–12 days
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South Korea: 7–12 days
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New Zealand: 7–12 days
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Singapore: 5–9 days
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Turkey: 7–12 days
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Bahrain: 3–6 days
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India: 3–6 days (Air Classic)
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Indonesia: 4–7 days (Air Classic)
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Kuwait: 3–6 days (Air Classic)
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Malaysia: 4–6 days (Air Classic)
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Pakistan: 4–7 days (Air Classic)
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Philippines: 6–8 days (Air Classic)
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Qatar: 4–7 days (Air Classic)
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Saudi Arabia: 3–6 days (Air Classic)
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Thailand: 4–6 days (Air Classic)
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UAE: 3–6 days (Air Classic)
Ireland (ROI - Special Service)
Shipping Costs
- UK: Free on all orders.
- International:
- For orders below £200, shipping fees will be calculated at checkout based on the destination.
- Free shipping on international orders over £200.
Important Information About Duties and Taxes
For international orders, customs duties and taxes may be applied upon arrival in your country. These charges are not included in the cost of shipping and are the responsibility of the customer. PALETTE PROTOTYPE does not cover any customs fees or taxes that may arise in your country.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number from DPD so you can monitor the delivery progress. You can track your order directly on the DPD website or through the email notification we send to you.
Returns & Refunds
We hope you love your purchase from PALETTE PROTOTYPE, but if you’re not fully satisfied, we offer a straightforward return process.
Return Policy
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Returns Window: You can return items within 14 days from the date of receiving your order.
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Condition of Items: To ensure a smooth return process, the item must be:
- Unused
- In its original condition
- With all original tags, labels, and packaging intact
How to Return an Item
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Initiate Return: To start a return, please email us at customer@paletteprototype.com with your order details.
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Return Instructions: Once we receive your email, we will guide you through the return process and provide you with the necessary instructions.
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Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a tracked service to ensure your item is returned safely.
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Return Address:
If you are returning an item, please send it to the following address:
PALETTE PROTOTYPE Returns
Unit 1 & 2,
Park View, North Street,
Langwith, Mansfield,
Nottinghamshire,
NG20 9DE
United Kingdom
Refunds
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Processing Time: Refunds are typically processed within 7-10 business days once we receive your returned item(s).
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Payment Provider: Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at customer@paletteprototype.com with the following details:
- Your order number
- A photo of the faulty / damaged item
- A description of the issue
We will assist you in resolving the issue, including offering a replacement or refund.
Need Help?
If you have any questions about shipping, delivery times, or the return process, feel free to contact our customer service team at customer@paletteprototype.com.
