About PALETTE PROTOTYPE
Our knitwear is crafted in Shanghai, China, where we work with one of the most reputable factories known for its dedication to premium craftsmanship. We carefully selected this factory for its expertise in producing high-quality knitwear.
PALETTE PROTOTYPE’s pieces are designed with thoughtful attention to detail and high-quality materials. We focus on creating timeless, durable, and comfortable designs by employing a technical knitwear production method that reduces waste compared to traditional mass production techniques. This method ensures a soft, comfortable seam line, providing an elevated wearing experience.
We source luxurious, sustainable fibers like organic cotton, silk, and wool, alongside premium synthetic fibers such as polyamide and nylon. We combine these fibers to create the perfect balance of comfort, style, and durability in every garment.
At PALETTE PROTOTYPE, we are committed to minimizing waste in our production process. Through the use of innovative manufacturing techniques, we reduce material waste compared to traditional methods. This helps us create high-quality garments with a focus on sustainability without compromising on craftsmanship or style.
Caring for Your Knitwear
We recommend referring to our Product Care page for detailed care instructions for each piece. In general, we suggest hand washing or using a delicate machine cycle, washing in cold water, and drying flat away from direct sunlight. This will help maintain the quality and longevity of your knitwear.
Shipping & Delivery
For delivery options and costs, please refer to our Delivery & Return page. You will be able to select the shipping method during checkout based on your location.
Orders are typically processed and shipped from our UK warehouse within 1-3 business days. Delivery times depend on the destination:
- UK orders: Typically arrive within 2-3 business days.
- EU orders: Typically arrives within 3-5 business days.
- International orders: Typically arrive within 5-10 business days.
Please note, for international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.
Returns & Exchanges
If you are returning an item, please send it to the following address:
PALETTE PROTOTYPE Returns
Warehow, Unit 1-6, Park View. Langwith Mansfield NG20 9DE
United Kingdom
To initiate a return or exchange, please email us at customer@paletteprototype.com with your order details. We will guide you through the process and provide you with the necessary instructions. Returns must be made within 14 days of receipt of the item, and items should be returned in their original condition, including tags and packaging.
To ensure a smooth return process, please note the following conditions:
- Items must be returned in their original condition, including all tags, labels, and packaging.
- The item should be unused and in resalable condition.
- We request that you take reasonable care of the items while they are in your possession. If an item is returned damaged, worn, or missing tags, we reserve the right to refuse a refund or charge a fee to cover any necessary repairs.
- Customers are responsible for the return shipping costs, and the item should be sent back to us within 14 days of receiving your cancellation request.
Customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure the item arrives back safely. Please note that international returns may also incur customs duties or taxes, which are non-refundable.
If you are returning an item, please send it to the following address:
PALETTE PROTOTYPE Returns
Warehow, Unit 1-6, Park View. Langwith Mansfield NG20 9DE
United Kingdom
For assistance with returns, please contact us at customer@paletteprototype.com. You may also check our Delivery and Return page.
Refunds are typically processed within 7-10 business days once we receive your returned item(s). Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
Once an order has been placed, we aim to process it quickly. However, if you wish to make a change or cancel your order, please contact us at customer@paletteprototype.com as soon as possible. We will do our best to accommodate your request before the order is shipped. If the order has already been dispatched, you may need to return the item in accordance with our return policy.
If you receive a damaged or faulty item, please contact us immediately at customer@paletteprototype.com with your order number, a photo of the faulty item, and a description of the issue. We will assist you in resolving the issue promptly, including offering a replacement or refund.
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Customer Service
You can reach us by email at customer@paletteprototype.com for any inquiries or assistance. We are committed to providing a high level of customer service and will respond to your query as quickly as possible.
