Delivery & Returns Information
At PALETTE PROTOTYPE, we strive to provide a seamless shopping experience, with reliable shipping and hassle-free returns. Below, you'll find all the details about our delivery options, estimated delivery times, shipping costs, and our return process.
Delivery Information
Free Shipping Information
- Free UK Shipping: We offer free shipping on all orders within the United Kingdom over £100.
- Free US Shipping: We offer free shipping on all US orders over $99.
- Free International Shipping: For other international customers, shipping will be calculated at checkout based on destination.
Estimated Delivery Times
Orders are typically processed and dispatched within 1-2 business days. Delivery times depend on the destination.
UK Orders: Estimated 48 hours.
To Europe:
- France: 3-7 days
- Germany: 4-8 days
- Netherlands: 3-8 days
- Italy: 4-10 days
- Spain: 4-10 days
- Switzerland: 4-7 days
- Other European countries: 4-12 days
To North America:
- USA: 7-12 business days
- Canada: 5-10 days
To Rest of the World:
- Australia: 5-12 days
- Japan: 5-12 days
- South Korea: 7-12 days
- Singapore: 5-9 days
- Other destinations: 5-14 days
Ireland: 2 days
Duties and Import Taxes
For US orders, all duties and import taxes are calculated and displayed at checkout. You will not be charged any additional fees upon delivery. The price you see at checkout is the total price you pay.
For other international orders, customs duties and taxes may be applied upon arrival in your country. These charges vary by country and are the responsibility of the customer. We are working to expand our duties-at-checkout service to more countries.
Complimentary Tote Bag
Orders over £100 / $130 will receive a complimentary DuPont™ Tyvek® Tote Bag.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number so you can monitor the delivery progress directly through the email notification we send to you.
Returns & Refunds
We hope you love your purchase from PALETTE PROTOTYPE, but if you're not fully satisfied, we offer a straightforward return process.
Return Policy
- Returns Window: You can return items within 14 days from the date of receiving your order.
- Condition of Items: Items must be unused, in original condition, with all original tags, labels, and packaging intact.
How to Return an Item
- Initiate Return: To start a return, please contact us via our [Contact Form].
- Return Instructions: Once we receive your request, we will guide you through the return process.
- Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a tracked service.
- Return Address:
PALETTE PROTOTYPE Returns Unit 3-4, Drayton Court, Manton Wood Enterprise Park, Worksop, Nottinghamshire, S80 2RS United Kingdom
Refunds
- Processing Time: Refunds are typically processed within 7-10 business days once we receive your returned item(s).
- Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately via our Contact Us session with the following details:
- Your order number
- A photo of the faulty/damaged item
- A description of the issue
We will assist you in resolving the issue, including offering a replacement or refund.
Need Help?
If you have any questions about shipping, delivery, or returns, please reach out via our Contact Us form.
