We recommend referring to our Product Care page for detailed care instructions for each piece. In general, we suggest hand washing or using a delicate machine cycle, washing in cold water, and drying flat away from direct sunlight. This will help maintain the quality and longevity of your knitwear.

For delivery options and costs, please refer to our Delivery & Return page. You will be able to select the shipping method during checkout based on your location.

Orders are typically processed and dispatched within 1-2 business days. Delivery times depend on the destination.

UK Orders: Estimated 48 hours.

To Europe:

• France: 3-7 days
• Germany: 4-8 days
• Netherlands: 3-8 days
• Italy: 4-10 days
• Spain: 4-10 days
• Switzerland: 4-7 days
• Other European countries: 4-12 days

To North America:

• USA: 7-12 business days
• Canada: 5-10 days

To Rest of the World:

• Australia: 5-12 days
• Japan: 5-12 days
• South Korea: 7-12 days
• Singapore: 5-9 days
• Other destinations: 5-14 days

Ireland: 2 days

1. Email us at customer@paletteprototype.com to initiate your return. Please include your order number(s) and photos of the item(s) showing they are in unused condition with all original tags, labels, and packaging intact.
2. Once approved, send your item(s) to:

PALETTE PROTOTYPE Returns (the word "Returns" must be included)

Unit 3-4

Drayton Court

Manton Wood Enterprise Park

Worksop

Nottinghamshire

S80 2RS

United Kingdom

1. Send us your tracking number so we can follow the shipment.
2. Once our warehouse confirms receipt and condition check, we will process your refund within 7-10 business days. Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

To ensure a smooth return process, please note the following conditions:

• Items must be returned in their original condition, including all tags, labels, and packaging.
• The item should be unused and in resalable condition.
• We request that you take reasonable care of the items while they are in your possession. If an item is returned damaged, worn, or missing tags, we reserve the right to refuse a refund or charge a fee to cover any necessary repairs.
• Customers are responsible for the return shipping costs, and the item should be sent back to us within 14 days of receiving your cancellation request.

Customers are responsible for return shipping costs. All returns must be sent with a tracked shipping service. We cannot process refunds for items that do not arrive at our warehouse. This is especially important for international returns, which may take longer in transit. Please also note that customs duties or taxes on international returns are non-refundable.

Refunds are typically processed within 7-10 business days once we receive your returned item(s). Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

Once an order has been placed, we aim to process it quickly. However, if you wish to make a change or cancel your order, please contact us at customer@paletteprototype.com as soon as possible. We will do our best to accommodate your request before the order is shipped. If the order has already been dispatched, you may need to return the item in accordance with our return policy.

If you receive a damaged or faulty item, please contact us immediately at customer@paletteprototype.com with your order number, a photo of the faulty item, and a description of the issue. We will assist you in resolving the issue promptly, including offering a replacement or refund.

You can reach us by email at customer@paletteprototype.com for any inquiries or assistance. We are committed to providing a high level of customer service and will respond to your query as quickly as possible.